Support

Marble Ultimate Football · updated 16 September 2026

If something still is not working after these answers, email info@barmajja.com and we will pick it up from there.

Which competitions are free?

In the App Store edition, The World Finals is the only free competition. All other competitions require a one-time content purchase, including Oceanian Qualification in the Oceania Pack. You can buy a continent pack once, or buy Full game to unlock all 47 competitions and Survival Bowl. There are no subscriptions and no ads.

TestFlight testing builds give testers temporary access to everything without paying. Testing access is separate from purchase ownership and does not create an App Store purchase.

How do I restore a purchase?

Use the Apple Account that originally made the purchase, then open Settings → Game & help → Restore purchases. Restore purchases is also at the bottom of Competition packs.

You may need an internet connection. If a purchase is awaiting approval, access opens once Apple confirms it. If it is still missing, email us with the pack name and the message shown in the app.

Can I upgrade from a pack to Full game?

Yes. Full game is a separate one-time purchase, and what you already spent on individual packs is not deducted from it. Owning all six continent packs also unlocks Full game, so compare the remaining packs before buying.

The Arab Championship belongs to both Asia and Africa, so either pack opens it. The Oceania Pack opens five competitions, including Oceanian Qualification.

How do I continue, replay or start again?

Open Play or Journey to continue a saved competition. When a competition finishes, its result screen offers to keep the same teams for another run or to choose a new competition. Match Night can continue the current night, play again with the same teams, or start a new night.

Starting a replacement campaign asks you to confirm. Completed records stay in Collection. Do not delete the app to troubleshoot a problem with a save.

Where is Matchday Live?

Open Play → Quick play → Matchday Live, or use the Matchday Live option beside your next match in Journey. It becomes available when your campaign has more than one fixture on its current matchday. These are your game’s simulated matches.

What time is the next Premiere, and how do reminders work?

Home shows the next event and its countdown, in your phone’s time zone, so players in different countries see the same start moment in their own local time.

Open the next Premiere and choose to be reminded. The app asks for notification permission only when you request a reminder, then schedules a local reminder 15 minutes before the event, or at the start if less than 15 minutes remain. Cancel it on that event’s page, or change permission in Settings → Notifications → Marble Ultimate Football on your phone. Focus modes and notification settings affect whether you see a banner.

Can I play offline, or move my saves to another phone?

Gameplay and saved journeys work offline on your device. Purchases, restoring them and downloading app updates can need an internet connection. There is no game account and no in-app cloud save in the current build.

Device backups may handle app data according to your settings. The game does not provide a separate transfer or recovery service for lost saves.

How do I change text, sound or haptics?

Open Settings → Display & accessibility for text size, reduced motion and high-contrast marble labels, and Settings → Sound & haptics for music, sound and touch feedback.

How do I delete game data?

Settings → Game & help → Delete saved campaign removes the current campaign and keeps trophies and completed records. Removing the app removes its app-local data; offloading the app is different and keeps documents and data. Device backups and files you shared elsewhere are managed separately.

Deleting local data does not cancel or erase an Apple purchase. Purchased content can be restored with the same Apple Account.

Contact support

Email info@barmajja.com. Include your phone model, its system version, the app version, the competition or pack involved and what you did just before the problem appeared. A screenshot helps.

Please leave out passwords, payment-card details and unrelated personal information. Our privacy policy explains what happens to a message you send us.

Not affiliated with or endorsed by any football governing body. Competition formats are described from published regulations; all results are simulated.